We know our products from the design table to the outside plant. We have years of experience with our products and, if needed, the support line is open all the way to R&D. We are here to help with any product challenge, from hardware repairs to configuration issues.
Take the advantage
Fast support at all times
Our support service is available at all times. A continuous support agreement ensures a short response time and prioritization of support requests.
Latest software at your disposal
As a customer of the support service, you fully benefit from the latest software developments, features and improvements to your Teleste devices and software licenses.
Full support from the start
Support services are activated instantly when you have purchased your Teleste products. This enables you to benefit support services and latest software updates already in the installation phase.
Support levels
| Premium | Standard | |
|---|---|---|
| Online support | ✔ | ✔ |
| Software upgrades & updates | ✔ | ✔ |
| Email support | ✔ | ✔ |
| Telephone support | ✔ | ✔ |
| 24/7 Telephone support | ✔ | - |
| Remote diagnostics | ✔ | ✔ |
| Repair turn-around time | 7 days | 14 days |